Premium Professional Program

Master Salesforce

Build CRM skills with real-world Salesforce projects. Start your path to becoming a Salesforce pro today!

Duration

3 Months

Scheduling

Part-time / Flexible

Tuition Investment

75,000 PKR

Back to IT School

Course Description

Master Salesforce, the world's leading customer relationship management (CRM) platform, with this comprehensive course designed for beginners and professionals alike. Learn to manage customer data, automate business processes, and drive growth using Salesforce's powerful tools. From navigating the platform to creating reports and workflows, this course equips you with practical skills to excel in sales, marketing, and service roles, preparing you for real-world CRM challenges. Practice in a live Salesforce sandbox environment to build real-world skills.

What You Will Learn

Navigate Salesforce with ease across Lightning Experience and core sales, service, and marketing modules
Manage customer data effectively by creating and maintaining leads, contacts, accounts, and opportunities
Automate business processes using workflows, Process Builder, and Flow for notifications and task assignments
Build insightful reports and dashboards to track performance metrics and support decision-making
Customize Salesforce with custom fields, objects, and layouts aligned to your organization's requirements
Understand the Salesforce ecosystem and integrations through AppExchange and tools like Mailchimp and Slack
Receive resume and interview coaching tailored to the Australian market, including ACS skill assessment guidance and career migration pathways in the final program weeks

Course Curriculum & Syllabus

Click on each module below to view the detailed topics and learning objectives covered in this comprehensive program.

Core Concepts Covered:

Overview of Salesforce and its CRM capabilities
Understanding Salesforce clouds: Sales, Service, Marketing
Navigating the Lightning Experience interface
Setting up user profiles and permissions

Core Concepts Covered:

Creating and managing leads, contacts, and accounts
Tracking opportunities through the sales pipeline
Maintaining data quality: Deduplication and validation rules
Importing and exporting data in Salesforce

Core Concepts Covered:

Introduction to automation tools: Workflow rules and Process Builder
Building flows for complex automation scenarios
Automating email alerts, tasks, and field updates
Testing and debugging automation processes

Core Concepts Covered:

Creating custom reports: Tabular, summary, and matrix
Designing interactive dashboards for real-time insights
Scheduling and sharing reports with stakeholders
Using report filters and formulas for advanced analysis

Core Concepts Covered:

Creating custom fields, objects, and page layouts
Configuring record types and business processes
Managing apps and tabs for user efficiency
Introduction to Salesforce AppExchange for custom solutions

Core Concepts Covered:

Exploring Salesforce AppExchange for third-party apps
Integrating Salesforce with tools like Mailchimp and Slack
Collaborating with teams using Chatter and Salesforce Mobile
Best practices for secure and scalable integrations

Who Should Enroll?

Individuals looking to manage customer relationships and campaigns effectively
Professionals aiming to configure and optimize Salesforce for their organizations
Those transitioning into CRM roles with no prior Salesforce experience
Leaders seeking to implement Salesforce for business growth
Next Enrollment Open

Join this Cohort

Reserve your seat today. Live batches fill up rapidly.

Standard Duration3 Months
Weekly Classes2 to 3 Sessions
Time Scheduling2:00 PM - 5:00 PM
Course Investment75,000 PKR
Enroll In This Course Chat on WhatsApp
Government Recognized Certification included.
Free 1-on-1 mentorship sessions.